Situation:
The client used an airline service for a flight to the United States. However, their return flight was cancelled multiple times, and only thanks to an alternative connecting flight were they able to return to the Czech Republic with a delay of over 24 hours.
Client’s Request:
The client sought compensation from the airline for the complications related to the return flight.
Our Solution:
The airline remained unresponsive throughout the initial phase and did not react at all to our pre-litigation demands. It changed its approach only after the lawsuit was filed, at which point it hired a different law firm to handle the matter.
Result:
We successfully negotiated a court settlement with the opposing party’s legal representatives in order to resolve the matter quickly, as otherwise the client might have had to wait several years for a final decision in the case.